Eurostar Ticket Office

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Eurostar Ticket Office

Design and build project for the phased formation of new Eurostar Ticket Office at St Pancras International Station.

Role: Principal Contractor

Work Involved:

Phase 1

Working with the designer Christopher Jenner and the One Off design team, we carried out all of the elements of the works over a period of six months.


Phase one of the works included the full structural design and installation of the new dividing walls to partition the open plan ticket hall into four self-contained retail units.

Due to the location of the space and the need for Eurostar to retain the area as a ticket office while works were carried out the programming and logistical approach to the project was extremely important. All works were completed outside of normal hours and included full M&E alterations to make each new unit self-contained. On completion of the individual units, we assisted the new tenants with the fit out of their units. These included Fortnam & Mason & Joe Malone.

We also managed the relocation of the Eurostar team from their existing ticket offices within St Pancras station to their new location to the centre of the main terminal

As Principal Contractor, we worked directly with HS1 and Eurostar as well as working alongside English Heritage and specialist design teams nominated by Eurostar.



Phase 2




This required the new Eurostar Ticket Office location, which comprised of four existing retail units, to be completely stripped-out and reconfigured to form one area. The new Eurostar Ticket office comprises of three zones: a) Standard ticket office b) Business Premier c) Self-service Ticket area.

The flagship bespoke designs included many elements of corian, glass, terrazzo, polished plaster, etched stainless steel, oak and mahogany joinery.

In addition, a full back of house fit out was also carried out to the existing Eurostar offices and staff welfare areas. Works were completed out of hours to minimise impact on operations.

We are proud to have delivered a project that can only be described as a major success for all parties.

Read more about Christopher Jenner Interior Designers and their approach to the project.

Read the Eurostar Press Release for the launch of their ‘stylish new ticket office.’

Design Week, July 2014: New Eurostar ticket offices evoke golden age of travel